Return & Exchange Policy

If you are not 100% satisfied with your purchase, you can return or exchange it within 30 days from the date of delivery. Buyers are responsible for any return shipping costs.

You cannot return or exchange products that are:

• a. Damaged, modified or already worn by you.
• b. Not listed on our website or specially crafted as per your request.
• c. Repaired, re-sized or engraved by another jeweler.

All items must be returned along with the free gift(s) and any certificate(s) as provided in the original packaging. Once we receive your package, it will take up to 2 to 4 business days to process your return or exchange request. All returned items will be inspected by our Quality Assurance Team, and additional charges may apply based on the condition of the items or the resolution selected by you on the returns portal. We will notify you of any such charges before processing your request.

If you choose to initiate returns after the completion of the 30-day return window, a 20% restocking fee will be charged. Such returns will not be eligible for a free return label. You will be responsible for shipping the items back to the provided address. To request a return shipping label, please get in touch with our Customer Service Team.

Refund Policy

Once your return request is processed, the refund, will be credited to your original payment method. Depending on your card issuer or bank, it may take between 8 to 12 business days for the amount to appear in your account.

For partial order returns, we will refund you for the returned items only. In case you fail to return the free gift, the amount mentioned on our website for that particular product will be deducted. The rest of the amount will be refunded to you.

All certificates need to be returned along with the product. Failure to do so will result in a deduction of $250 from your refund.

Additional Guidelines for Returns & Exchanges

Pack Your Jewelry Securely

Please ensure that you pack your item(s) in either the original product box or a sturdy alternative. Include a note inside the package with your name and order number. Specifically mention whether you require an exchange, return for refund or product re-sizing/repair.

Repair & Re-sizing

Repair

If your repair request is raised within 30 days of delivery, there will be no charges for the repair or shipping. please contact us by email matt.lo@jadecj.com, we will reply to you within 24 hours for working days, there may be some delays if holidays or corporate breaks happen.

If you have crossed the 30-day window, please get in touch with our Customer Service Team. You can also make use of the services covered under our Lifetime Warranty, but you will have to bear the shipping charges both ways, along with insurance.

We offer the following complimentary services under our Lifetime Warranty:

• Re-polishing and cleaning of jewelry
• Gemstone or diamond tightening
• Rhodium re-plating
• Ring resizing

Re-sizing

Gransky offers one free ring resizing within the first year of purchase. If you raise the re-sizing request within the first 30 days of purchase, you will get free shipping both ways. But if you have already crossed the 30-day period, you can either choose to ship your package on your own or purchase a one-way shipping label from us. If you choose to ship the package yourself, you do not need to pay for re-shipping. We will take care of that.

Return Status

You can track the status of your returned item on our Online Returns page.

Contact Us

Want more information or need help with a return or exchange? Reach out to our Customer Service Team at +852-68839628.