Shipping Policy

Worldwide Shipping

We offer FREE shipping on all orders within the worldwide.

  • The shipping date is based on when your package leaves our shipping department.
  • We suggest you check the estimated delivery date before placing the final order.
  • The Transit Time is the duration from when we ship an item to when it is delivered to you.

When you place an order with us, Our processing time is currently 3–5 business days.

Shipping times (estimated) depend on your location:
➑ Hong Kong: 1-2 business days
➑ USA & Canada: 7–10 business days
➑ Europe: 7–10 business days
➑ Most Asian countries: 5–9 business days
➑ Other countries: 10–15 business days
✔ If you would prefer to receive your order sooner, please go to Shipping Upgrades: bit.ly/46aqjtV
• All outgoing packages have tracking numbers, so you know the tracking status of your order.

You will find this information in the "Order Shipped" email.

At times, the carrier may suspend weekend delivery services (Saturday Delivery). If available, you will be able to see this option on the checkout page.

Exceptions to the Delivery Timeline

Delay in delivery may happen due to unforeseen circumstances. Gransky will not be responsible or provide refunds for any shipping charges incurred in such cases. Although we cannot control unexpected delays, we are committed to promptly informing you of any such occurrences as soon as we become aware of them.

Tracking Your Order

You may track your order using the tracking number provided in the order confirmation mail.

To ensure that you receive all notifications from us, kindly add our email ID to your address book. We recommend checking your 'Spam' and 'Junk' folders regularly to avoid missing any important emails from us.

Hold for Pickup and Alternative Delivery Options

If for some reason, you are unable to be at home to receive the delivery or if your purchase is a surprise gift, you may request for the package to be held at the shipping center. The package will be held for up to 5 business days until it is collected by you or the person you depute. The designated person must be 21 years or older and must also present a valid identity proof for verification.

Cancellation and Changes in Order

We prioritize customer satisfaction and will make every effort to accommodate a request for cancellation or changes in order before shipping. This may result in delayed delivery.

However, if the order has already been shipped, it will not be possible for us to make any changes. If you are not satisfied with the product, you can return it after you receive the shipment. Please get in touch with us if you prefer to personally collect your package.

For Your Protection

As a security precaution to protect you against fraud, some orders may experience a slight delay in shipment due to a verification process. For orders requiring delivery to an address different from the billing address, we will verify with your credit card or financing company to ensure the availability of this alternate shipping address in their records.

In such cases where you feel your shipment is delayed, please get in touch with our Customer Service Team to expedite your order.

Insurance of Shipment

All Gransky shipments are covered by insurance until the package reaches its destination. We recommend customers and/or intended recipients to be available at the shipping address at the time of delivery. Once delivered, Gransky holds no responsibility for the package. If you happen to be unavailable, an authorized person will be required to sign and collect the package on your behalf at the designated shipping address.

For added security, an adult signature is required for all Gransky orders.